At Alpha Toy Land, we supply collectible action figures that may occasionally arrive with manufacturing defects or missing accessories. Replacement parts are supplied subject to manufacturer availability and the conditions outlined below.
1. How to Submit a Request
All replacement part requests must be submitted through our After-sale Support system.
- Log in to your account at alphatoyland.com.
- Go to My Account > After-sale Support.
- Click Add New Request.
- Search for the product using the product name, product reference, or order reference.
- Select the correct product from your order history.
- Enter a detailed description of the issue.
- Upload clear photos showing the issue.
- Submit your request.
Image Requirements
- You can upload up to 5 images per request.
- Each image must be 1 MB or smaller.
- Accepted formats: JPG, JPEG, PNG, WEBP.
Requests submitted without sufficient information or clear evidence may be delayed or declined.
2. Eligibility
- Replacement part requests are only accepted for products purchased directly from alphatoyland.com.
- Requests must be submitted within 30 days of delivery.
- Requests submitted after this period may be refused at our discretion.
- You must submit the request using the same customer account used to place the original order.
3. Manufacturer Availability
All replacement parts are subject to availability from the relevant manufacturer or distributor.
We do not guarantee the availability of replacement parts, particularly for limited-edition, discontinued, or imported collectible products.
Where replacement parts are unavailable, we may, at our discretion, offer an alternative resolution, including:
- Store credit
- Partial refund
- Return for refund
- Other appropriate remedies
4. Defects Covered by This Policy
This policy applies only to genuine manufacturing defects or packaging errors present upon delivery, including:
- Missing accessories
- Incorrect parts included in the package
- Broken or defective joints present out of the box
- Factory defects affecting the item's intended function or appearance
This Policy Does Not Cover
- Accidental damage after delivery
- Damage caused by posing, forcing joints, or improper handling
- Wear and tear from normal use
- Customer modifications, repainting, or attempted repairs
- Damage caused by improper storage or environmental conditions
We recommend using safe joint-softening methods, such as warm water, before posing figures with tight joints.
5. Assessment and Decision
All requests are subject to review and verification by Omegalock.
We reserve the right to:
- Request additional information, photographs, or evidence
- Reject requests where the issue cannot be verified
- Reject requests where the reported damage is inconsistent with a manufacturing defect
- Determine whether an issue qualifies under this policy
Request status updates can be viewed at any time through My Account > After-sale Support.
Our decision regarding replacement part eligibility is final, subject to your statutory rights.
6. Returns If Required
In certain cases, we may require the affected item to be returned before a resolution can be provided.
Any request for return is made at our discretion.
Where a manufacturing defect is confirmed and a return is required, we will cover reasonable domestic return shipping costs.
If inspection determines that the item is not defective or is not covered by this policy, return shipping costs may not be reimbursed.
7. Limitation of Remedies
Where replacement parts are unavailable, any alternative resolution offered will be at our discretion.
Such resolutions may include:
- Store credit
- Partial refund
- Return for refund
- Other reasonable remedies where appropriate
We are not obligated to provide replacement parts where manufacturer supply is unavailable, exhausted, or permanently discontinued.
8. Tracking Your Request
Once submitted, you can monitor the progress of your request through My Account > After-sale Support.
Possible statuses include:
- Submitted
- Processing
- Received by Warehouse
- Forwarded to Store
- Received
- Shipped
- Closed
- Rejected
Where available, shipment tracking information for replacement parts will also be displayed within the After-sale Support system.